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WeSupport Business Software for tracking and management of support agreements, service tickets , schedules and personnel
Estimating, Sales and Proposal Management Software
WeSupport is the service and support software module within the WeSuite family of business operations software. WeSupport enables desktop management of support services departments. WeSupport enables efficient management of support contracts and service resources for increased quality and profitability.

From the WeSupport desktop, customer service representatives, management and other resources can quickly and easily verify current terms and conditions of customer support agreements, create and track work tickets, review current status and service call history, search for, order and assign parts, schedule
resources and communicate directly with customers.

WeSupport connects to third party financial services software for billing, purchasing and payment management, to WeEstimate for creation of proposals, and to WeInventory for inventory management.

WeSupport, making service management easy and profitable to grow your business strong.

 

WeSupport Support Software Product Information
Click for Product Info Sheet
   
From the desktop
management
   
Verification of customer
support agreements
   
Provides terms and
conditions by site
   
Parts search and assignment
(with WeInventory)
   

Track “RMA” and “loaner”
parts

   
Create new work tickets
   
Track managed and
professional services
   
Resource Management
   
Track work tickets from
creation through resolution
Email customers from the
WeSupport desktop
   
Integration to third party
financial and purchasing
applications
   
Support Services Report
Generator
   
   
   
 
WeEstimate Estimating Software by WeSuite Software WeOpportunity Business Support Software by WeSuite Software WeInventory Inventory Software by WeSuite Software WeManage Business Management Software by WeSuite Software

WESUITE SOFTWARE MODULES : WeEstimate | WeOpportunity | WeManage | WeSupport
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